After-Sales Service Policy

This policy applies to all 3D printer products and accessories sold through IdeaFormer official channels, including but not limited to our official website, authorized distributors, and other channels for after-sales exchange and warranty services.

Within 15 calendar days from the day after delivery，IdeaFormer provides exchange services for products meeting any of the following conditions:

• Product was damaged during shipping with proof of damage from the carrier
• Product significantly differs from its description in important aspects (proof required)
• Product has functional or structural defects not caused by user error and cannot be repaired

Exchange Process:

1. Contact our customer service team with your order number and product serial number
2. Provide photos or videos showing the product issue (if applicable)
3. Our technical team will review your request within 24-48 hours
4. Once approved, we will arrange shipment of the replacement product
5. Return the defective product using the provided shipping label

Shipping Cost Responsibility:

IdeaFormer reserves the right to refuse exchange requests in the following situations:

• Request made more than 15 calendar days from the day after delivery
• Unable to provide valid proof of purchase, or documents are forged or altered
• Product is incomplete or has cosmetic damage caused by user (scratches, cracks, deformation, etc.)
• Accessories, tools, gifts, or packaging are missing or damaged
• Product was not packed in original packaging for return, resulting in damage
• Our technical team determines no quality issue exists
• Damage not caused by product quality (collision, burning, water damage, etc.)
• Unauthorized modifications, disassembly, or installation of third-party parts
• Issues caused by incorrect use, installation, or operation contrary to the manual
• Product labels, serial numbers, or anti-counterfeit marks have been removed or altered
• Damage caused by force majeure (fire, flood, lightning, accidents, etc.)
• Damage caused by shipping but unable to provide proof from the carrier
• Product not shipped within 7 calendar days after customer service confirms exchange

IdeaFormer 3D Printer Warranty Periods (excluding wear parts, gifts, and consumables):

The following situations are not covered under warranty service:

• Product has exceeded the warranty period (validity determined from day after delivery to time of reported issue)
• Unable to provide valid product serial number or proof of purchase
• Damage caused by incorrect installation, use, or operation not following the manual
• Liquid entry (water, oil, etc.) or use in non-specified working environments
• Malfunction caused by misuse (exceeding workload, etc.) or improper maintenance (moisture, mold, soaking, etc.)
• Damage caused by force majeure (fire, earthquake, lightning, flood, etc.)
• Unable to provide official channel purchase proof during warranty period, or documents are forged or altered
• Product serial number, factory label, warranty card, or other identifiers are torn or altered
• Software/hardware issues caused by installing third-party firmware
• Unauthorized modifications or additions not guided by official instructions
• Products serviced by non-IdeaFormer authorized service centers
• Normal wear and tear from regular use that does not affect product functionality
• Equipment failure or damage caused by using non-original parts or low-quality materials

Our professional technical team is available to assist you:

• Email Support: sale-department@bell-ideaformer.com (Response within 48 hours)
• Knowledge Base: wiki.ideaformer-3d.com
• Support Hours: Monday - Saturday, 8:30 AM - 5:30 PM (China Time)

• Products may have slight differences in different regions. Before purchasing, please ensure the product is fully compatible with your environment and local voltage
• If you encounter any safety hazards, immediately disconnect power and contact customer service. Your safety is IdeaFormer's top priority; unauthorized handling may worsen damage and affect warranty
• Using non-original accessories may cause compatibility issues. If you need to use third-party accessories, please consult our customer service first
• Unauthorized modifications may affect warranty coverage. If you have customization needs, please contact us to discuss appropriate solutions
• Please retain all original packaging for potential exchanges or warranty claims
• Regularly check for firmware updates to ensure optimal performance